✈️ Shipping & Delivery Information

🚚 UK Orders

All orders are dispatched within 1–2 business days from our UK warehouse.

Orders over £75 qualify for free tracked shipping.

Standard delivery time: 2–4 working days (Royal Mail Tracked or equivalent).

Tracking information will be emailed once your order has been dispatched.

💡 We carefully package every order with collector-safe protection — no crushed corners or bent cards.

🌍 International Orders

📦 International Shipping Policy

Shipping Origin:
All orders are shipped from the United Kingdom.

Processing Time:
Orders are processed within 1–3 business days. Peak periods may take slightly longer.

Delivery Time (International):
Typical delivery is 5–12 working days, depending on your location and customs processing.

Tracking:
All international orders include full tracking and delivery updates.

Customs & Duties:
International orders may incur import duties, taxes, or customs fees charged by your country.
These fees are paid by the buyer.

Customs Delays:
We cannot control customs inspections. Delivery estimates do not include time spent in customs.

💸 Duties & Taxes (International)

Orders shipped outside the UK may be subject to import duties, taxes, or handling fees.

All such charges are the responsibility of the buyer.

If a parcel is refused due to unpaid customs fees and returned to us, any return shipping or customs charges will be deducted from the refund.

We are legally required to declare the value accurately on all customs forms.

🔁 Returns & Refunds (International)

Returns Window:
We accept returns within 14 days of delivery.

Return Shipping Costs:
International return shipping is paid by the buyer.
We strongly recommend tracked shipping, as we are not responsible for lost return parcels.

Eligibility:
Returned items must be:

in original condition

unopened (sealed products)

unplayed (single cards must match the condition sold)

Damaged or Incorrect Items:
If your order arrives damaged or incorrect, contact us within 48 hours with photos and your order number.
In these cases, we will cover return shipping or replace/refund the affected item.

Refund Processing:
Refunds are issued 3–7 business days after the returned item is received and inspected.

🔁 Returns & Refunds (UK Orders)

Returns Window
We accept returns within 30 days of delivery for all UK orders.
This includes change-of-mind returns, as required under UK consumer law.

Eligibility for Returns
To be eligible for a return, items must be:

  • in original condition

  • unopened (for sealed products)

  • unplayed and undamaged (for single cards)

  • complete with all original packaging

How to Start a Return
To request a return, please contact us at info@holohub.net with your order number and reason for return.
We will provide instructions and the return address.

Return Shipping Costs

  • Change of mind: Buyer pays the return postage cost.

  • Damaged, faulty or incorrect items: We cover the return postage and will replace or refund the item.

Damaged or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours with photos.
We will arrange a replacement or full refund.

Refunds
Refunds are issued within 3–7 business days after your return is received and inspected.
Refunds are sent back to your original payment method.

Exclusions
We cannot accept returns on:

  • digital products

  • opened or used items

  • items damaged after delivery

  • mystery bundles (unless faulty or damaged)

🔒 Packaging Promise

Collector-grade packaging on every order.

Boosters and sealed products shipped in bubble wrap, void fill, and strong boxes.

💬 Lost or Delayed Orders

If your tracking hasn’t updated within 10 working days (UK) or 20 working days (international), contact us at info@holohub.net and we will investigate immediately.

We work closely with our delivery partners to resolve any issues quickly.